Frequently Asked Questions
When will I hear from you?
Providing we receive accurate client information, our guarantee is to reach out within 1 business day, but in general, it takes 1-5 hours in most cases.
What if I made a mistake in the details?
Don’t worry – we are all just human and typos are a THING – simply, give us a call on 0800 3688 551 and one of our friendly connections experts will help you edit the application details. Alternatively, email us on [email protected] .
What If I have special requirements?
We deal with unique clients on a day-to-day basis, so we are used to dealing with special requirements. Please, let us know of the requirements in the “Notes” section.
What can I do to speed up the process?
Speeding up the application is not always possible as our schedules are quite tight, however, it is worth giving a try if the situation is urgent. In that case, send your connections expert an email or simply give us a call on 0800 3688 551.
Do I need to prepare before the call?
No prior preparation is required, as our firendly connections experts will explain everything to you on the call. However, we would greatly appreciate, if you could fill out the customer requirement form as soon as possible.
How long does it take to sort out all utilities?
This mainly depends on the customer and how responsive they are. In some cases, all the utilities can be connected in one quick call, yet some customers require more time to make decisions about their connections, so it can take more than one call.
Prefer to Speak to Someone?
CONTACT US ON 0800 36 88 551
Although we’re ready to help with your connections right away, we understand if you’d like more information first. To chat with one of our friendly connections experts, call now on 0800 36 88 551.