Setting up broadband when moving

Here’s everything you need to know about broadband in the UK, including how to find a good value internet contract, what speed you'd need, and what to look out for when comparing.

Broadband deals

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Broadband deals

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Home utility setup

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Home utility setup

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What this guide is for

Setting up broadband when you move

With electricity, gas and water, you can simply turn up to your new house on moving day and take over the existing utilities. It’s not quite as straightforward with broadband.

Getting a new connection set up can take as long as four weeks. Different suppliers are available in different areas, so you’ll need to do some research on what your options are at your new address.

We’ve broken down how broadband internet works, what your options are, our top tips for finding a plan to make the whole process simple.

Preparation

Your broadband to do list

Check your contract

Find out when it ends and if you're in a minimum term period.

Research new options

Use Ofcom's checker to see what speeds/providers are available.

We can help with this

Check for exit fees

Early termination charges can be £100+ if mid-contract.

Book installation early

Lead times can be 2-4 weeks, especially for full-fibre.

We can help with this

Notify your provider

Tell them your move date and new address as early as possible.

We can help with this

Return old equipment

Return routers/hubs to avoid being charged (usually within 30 days).

Check availability

Ask if your provider covers the new address - not all do.

We can help with this

Set up on arrival

Confirm activation date and have login details ready for day one.

Notify current supplier

Let your suppliers know you're moving, your move-out date and your forwarding address for the final bill.

We can help with this

Request final bill

Ask them to send this via email so it doesn't get lost in the physical post at your old place.

We can help with this

Check meter type

If it’s prepayment, tell the supplier before you move. You want to ensure any debt from the previous tenant is cleared

Look for a value tariff

Create your account and get access to exclusive offers from providers, and save up to £596 on bills.

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Check for exit fees

If you are on a Fixed Rate Tariff, you might face a "break fee" (usually £30–£50 per fuel).

We can help with this

Take meter readings

Document meter readings at both your old and new property. Make sure the meter serial number is visible alongside the reading.

Notify new supplier

You need to know who currently supplies the new property so you can take over the account.

We can help with this

Setup auto payment

Suppliers often offer discount when you signup for paperless billing and automatic payments.

We can help with this

Check your contract

Find out when it ends and if you're in a minimum term period.

We can help with this

Check for exit fees

Early termination charges can be £100+ if mid-contract.

We can help with this

Notify your provider

Tell them your move date and new address as early as possible.

We can help with this

Check availability

Ask if your provider covers the new address - not all do.

Research new options

Use Ofcom's checker to see what speeds/providers are available.

Notify new supplier

You need to know who currently supplies the new property so you can take over the account.

We can help with this

Return old equipment

Return routers/hubs to avoid being charged (usually within 30 days).

We can help with this

Set up on arrival

Confirm activation date and have login details ready for day one.

We can help with this

Getting started

Finding the right broadband deal

In the UK, providers use multiple broadband networks to offer hundreds of different packages. As a customer, you’re faced with lots of options, but finding the perfect package can take time.

Finding the best deal means working out what’s most important for you. Do you want the best speeds available, the lowest possible price or a balance of the two?

In the UK, providers use multiple broadband networks to offer hundreds of different packages. As a customer, you’re faced with lots of options, but finding the perfect package can take time.

Finding the best deal means working out what’s most important for you. Do you want the best speeds available, the lowest possible price or a balance of the two?

Should I switch internet provider?

Broadband packages range from around £23 - £60 a month based on speed, length of contract and supplier. Switching suppliers when you move can be a great way to save on your bills and get better service.

Do I need a UK address?

Some broadband suppliers require a minimum length of UK address history – so if you’re new to the UK, you won’t be able to get broadband from them. Fortunately, there are suppliers that do not require address history or credit checks, such as independent suppliers like Connectivity.

Better value in longer contracts

Broadband contracts range from 30-day rolling plans to 24-months, and sometimes even longer. As a general rule, the longer the contract, the less you’ll pay each month.

Better value in longer contracts

Broadband contracts range from 30-day rolling plans to 24-months, and sometimes even longer. As a general rule, the longer the contract, the less you’ll pay each month.

What broadband extras do you need?

Many internet providers offer add-ons like landline phone plans, WiFi range extenders or internet security packages. While some of these are helpful, others might be unnecessary or cheaper elsewhere.

What broadband extras do you need?

Many internet providers offer add-ons like landline phone plans, WiFi range extenders or internet security packages. While some of these are helpful, others might be unnecessary or cheaper elsewhere.

Find a broadband deal

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Find a broadband deal

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Find a broadband deal

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Types of broadband plans

What speed do I need?

Different broadband contracts offer different speeds, contract lengths and extras at different prices. Finding the best deal means working out what’s most important for you.

Broadband packages range in speed from around 30 mbps to 900+ mbps. The speed you need depends on what you’ll be doing and how many people will be sharing the connection. Some of the UK’s biggest broadband providers also offer TV and mobile services. You can score huge discounts by combining plans.

Superfast

Speeds of 30-60 Mpbs. Suitable for light working from home or studying, web browsing and social media.

Ultrafast 150

Speeds of around 150 Mbps. Suitable for regular video calls, multiple users streaming content in HD and gaming.

Ultrafast 500

Speeds of around 500 Mbps. Ideal for homes with multiple busy users working, studying and streaming online at once.

Gigafast

The current top speeds in the UK, at around 900 Mbps. Perfect for power users who work in virtual environments.

Superfast

Speeds of 30-60 Mpbs. Suitable for light working from home or studying, web browsing and social media.

Ultrafast 500

Speeds of around 500 Mbps. Ideal for homes with multiple busy users working, studying and streaming online at once.

Ultrafast 150

Speeds of around 150 Mbps. Suitable for regular video calls, multiple users streaming content in HD and gaming.

Gigafast

The current top speeds in the UK, at around 900 Mbps. Perfect for power users who work in virtual environments.

Superfast

Speeds of 30-60 Mpbs. Suitable for light working from home or studying, web browsing and social media.

Ultrafast 150

Speeds of around 150 Mbps. Suitable for regular video calls, multiple users streaming content in HD and gaming.

Ultrafast 500

Speeds of around 500 Mbps. Ideal for homes with multiple busy users working, studying and streaming online at once.

Gigafast

The current top speeds in the UK, at around 900 Mbps. Perfect for power users who work in virtual environments.

Start your utility setup

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Start your utility setup

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Start your utility setup

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Find a broadband deal

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Find a broadband deal

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Find a broadband deal

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Find your broadband plan with up to £596 savings

Get started

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Find your broadband plan with up to £596 savings

Get started

›

Find your broadband plan with up to £596 savings

Get started

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Questions about our service

Is this service free?

Yes! Our service is completely free for movers.

How much can I save?

Our clients save up to £596 per year across their utility bills. Savings vary depending on your current tariffs and the deals available at your new address.

What services are included?

We cover energy, broadband, water, council tax, TV, mobile, insurance, banking, FX, TV licence, smart billing and cleaning — everything for your new home in one place.

Can I choose my suppliers?

Absolutely. Your Connections Expert will walk you through all the available options and you make every decision. We never push you towards a particular supplier.

How can I track my setup?

Everything is tracked in your personal Please Connect Me dashboard. You'll see live setup statuses for every service and receive automatic alerts before any plan expires.

Questions about our service

Is this service free?

Yes! Our service is completely free for movers.

How much can I save?

Our clients save up to £596 per year across their utility bills. Savings vary depending on your current tariffs and the deals available at your new address.

What services are included?

We cover energy, broadband, water, council tax, TV, mobile, insurance, banking, FX, TV licence, smart billing and cleaning — everything for your new home in one place.

Can I choose my suppliers?

Absolutely. Your Connections Expert will walk you through all the available options and you make every decision. We never push you towards a particular supplier.

How can I track my setup?

Everything is tracked in your personal Please Connect Me dashboard. You'll see live setup statuses for every service and receive automatic alerts before any plan expires.

Questions about our service

Is this service free?

Yes! Our service is completely free for movers.

How much can I save?

Our clients save up to £596 per year across their utility bills. Savings vary depending on your current tariffs and the deals available at your new address.

What services are included?

We cover energy, broadband, water, council tax, TV, mobile, insurance, banking, FX, TV licence, smart billing and cleaning — everything for your new home in one place.

Can I choose my suppliers?

Absolutely. Your Connections Expert will walk you through all the available options and you make every decision. We never push you towards a particular supplier.

How can I track my setup?

Everything is tracked in your personal Please Connect Me dashboard. You'll see live setup statuses for every service and receive automatic alerts before any plan expires.