Just like Virgin Media, Sky is a very popular choice for entertainment and internet services in the UK. However, circumstances may arise where you need to cancel your Sky subscription or consider switching providers. In this article, we will provide you with step-by-step instructions on how to cancel your Sky TV and Broadband subscriptions with ease.
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Review your contract
Take a moment to review your contract with Sky, paying attention to any terms related to cancellations, notice periods, and fees.
Sky TV
To cancel Sky TV, you need to give 31 days' notice, which can't end before your minimum term finishes unless you're within your cooling-off period.
Sky Broadband
To cancel Sky Broadband, you need to give 14 days' notice unless you're within the cooling-off period
Sky Mobile
You can cancel Sky Mobile anytime by requesting a PAC (Porting Authorisation Code) or STAC (Service Terminating Authorisation Code) if you're switching to a new provider. However, If you're within your minimum contract term, then early termination charges will apply.
A cooling-off period refers to the initial part of the contract, during which you can cancel your package without incurring an exit penalty. Once this period has ended, you’ll usually be required to keep your contract for the agreed minimum term or pay an early exit fee. Learn more
Finishing your Sky contract
If your contract is due to expire, cancelling Sky is a simple process. Very often, if you are switching to another provider, they will likely notify Sky for you once you've placed your order.
However, if you are switching to:
Virgin Media
BT’s Ultrafast plans
Any other fibre-to-the-premises (FTTP) deal,
These providers do not share the same infrastructure as Sky. You will have to contact Sky directly to switch you to the new supplier's network.
Cancelling Sky when you're still under contract
If you want to cancel your Sky broadband before the end of your contract, it is crucial to be aware of potential early termination fees unless you're cancelling within the 31-day cooling-off period. The exact amount of these charges will vary based on the remaining duration of your contract.
If you're looking to save money by switching to a better deal, it's worth evaluating the potential cost savings over time, even if it involves paying a cancellation fee.
Avoid paying termination fees
There are several ways to avoid cancellation fees when cancelling Sky broadband.
If you decide to cancel within the initial cooling-off period of 31 days, you won't be required to pay any additional fees.
The terms and conditions of your contract have been changed. Providers can change the terms of a contract but they must give you at least one month's notice and a right to exit the contract without penalty if the change does not benefit you.
If you experience frequent outages, Ofcom allows you to cancel your service. However, providing evidence can be difficult. Contact your provider every time an outage occurs, and if the problem persists, reach out to the Internet Services Adjudication Scheme (CISAS) or the Communications Ombudsman.
Contacting Sky
To get in touch with Sky's customer service, you can:
Sign into your Sky account and speak to a Sky expert
Call 0333 759 0422
For more information on cancelling, check out Sky's Cancelling Guide
