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Broadband FAQs

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All our most common broadband questions answered.

Most people feel confident when it comes to using the internet, but buying a broadband package is a different story. Make sure you know everything there is to know so you can make an informed decision when you buy a package – or contact one of our Connections Experts and let us help you. Check out the answers to our most frequently-asked questions about broadband.

 

How do I know what broadband suppliers I can use?

Not all broadband deals are available nationwide, so we’ll check for the best deals in your area.

 

Do I need a phone line to get broadband?

Most broadband packages require you to have a phone line, as they will use this to connect you to the internet. However, if you live in an area with fibre cables, then this can be used to connect your broadband rather than your phone line. If you want a phone line then most providers will offer line rental bundled in with broadband deals.

 

What does ‘average speed’ mean?

From May 2018, internet service providers will be obliged to quote average peak-time speeds in their adverts and other promotional materials, rather than the “up to” figures that have been more common.

The previously-used “up to” figures applied only to the top speed supplied to 10% of customers, which meant that 9 out of 10 subscribers were likely to receive slower speeds.

Our Connections Experts look for the most reliable suppliers, and identify the highest average download speeds for broadband packages available to you.

 

What can I do if fibre broadband isn’t available at my house?

If this is the case then don’t panic – you’ll still be able to get an internet connection, but it will be a standard rather than fibre connection. This means your internet won’t be as fast as fibre optic, but it will still be able to perform all the same functions as fibre broadband.

 

Fibre broadband isn’t available at my address, but I absolutely have to have the fastest broadband speeds around

Fear not because there are ways around the problem. We recommend using Hyperoptic, a fibre-based internet service provider who install and maintain their own fibre optic lines. If your house isn’t eligible for fibre optic broadband, then they can install the necessary cables to your home to give you a fibre broadband connection.

 

Will my broadband speed vary depending on the time of day?

At peak times when large numbers of people are using the internet, some providers will use something they call “traffic management” to slow the service of certain users at peak times. This ensures everyone can get online and enjoy a reasonable standard of service, rather than a few users hogging the bandwidth and relegating everyone else to the slow lane. Don’t be a bandwidth hog.

 

What are up-front costs?

Some providers will charge you an up-front cost when you start your broadband package. This covers the cost for installation or connection and the delivery of your router.

 

Can I get a broadband and TV bundle?

Yes! We can find you a great deal with TV services bundled with your broadband. Just let us know which TV channels you’re interested in and we’ll find the best deals for you.